Are we talking IT helpdesk? As in your tech has stopped working? If so, always begin the phone call with ‘I’ve turned it off and on’ so what else can you advise? Whilst they mull over your problem, make helicopter noises down the phone and ask how they got into the exciting world of computers. Believe me, they’ll be so eager to get you off the phone that your IT/computer query will be bumped to the front of the queue.